Shipping & Delivery
Orders are shipped on Monday or Tuesday via the United States Postal Service.
Shipping costs are calculated during checkout through a USPS shipping calculator.
You will receive the tracking number by email and test when the birds are shipped.
To ensure the speediest shipment, all shipped chicks are carried to a USPS hub, either in Raleigh or Greensboro.
Unfortunately, the USPS does not guarantee overnight delivery of chicks. Delivery often depends on your zip code location.
Please contact your local post office and alert them of the expected delivery.
Chicks will be held at your local post office for you to pick up. We encourage you to track your shipment progress.
Since we are dependent on USPS for delivery, we cannot refund your shipping, if your delivery does not arrive by the estimated delivery date. The 72-Hour Live Chick Guarantee will reimburse you for any chicks that die within 72 hours after their arrival. Alternatively, we can ship birds with same-day delivery via Continental or Delta Airlines. If you are interested in this, please let us know when you order, so we can provide an estimated cost and make appropriate arrangements.
72-Hour Live Chick Guarantee: A minimum of six chicks is required for a shipping order.
Thornfield Poultry guarantees receipt of the same number of chicks ordered and their survival for 72 hours after you receive them.
We strongly recommend you take a photo of your received chicks as soon as you pick them up.
Please contact us immediately (no later than 72 hours after the receipt of your birds) via
firstname.lastname@example.org and at 919-886-9441, if any chicks are dead upon arrival.
Unfortunately, we do not replace deceased birds, but refund the value of the deceased birds.
A photo will be required to complete your refund.
Pullet or Adult Bird Pick Up: We do not ship purchased pullets or adults.
They must be picked up in person at a pre-arranged time at the entrance to our farm or a coordinated location.