Frequently Asked Questions
NOTE: The term ‘Chick’ is used here as a generic for chick, duckling, and gosling
What You Should Expect
Not every chick we sell will be show quality or flawless. With our pullets and adults, we designate our birds according to our definition of Breed Quality and Non-Breed Quality. A Breed Quality bird possesses enough quality traits to meet the Standards of Perfection and will make an excellent show bird or breeding stock.
Ordering and Payment
Orders should be placed online through our Store website page.
Checks may be mailed to:
Orders are shipped on Monday or Tuesday via the United States Postal Service. We charge a flat rate of $35 for sending a box of chicks (20-chick maximum per box) via USPS Priority Mail Express. You will receive the tracking number by email and a text message when the birds are shipped.
To ensure the speediest shipment, all shipped chicks are carried to a USPS hub, either in Raleigh or Greensboro. Unfortunately, the USPS does not guarantee overnight delivery of chicks. Delivery often depends on your zip code location. Please contact your local post office and alert them of the expected delivery. Chicks will be held at your local post office for you to pick up. We encourage you to track your shipment progress.
72-Hour Live Chick Guarantee
A minimum of six chicks, five ducklings, or two goslings is required for a shipping order. Chicks and ducklings may be shipped together, but goslings must be shipped separately for the safety of the smaller breeds. Thornfield Poultry guarantees receipt of the same number of chicks ordered and their survival for 72-hour after you receive them.
Pullet or Adult Bird Pick Up
We do not ship purchased pullets or adults. They must be picked up in person at a pre-appointed time at the entrance to our farm or a coordinated location.
We do not sell hatching eggs.
Arrival of Day-Olds
When you receive your baby chicks, we recommend you immediately provide them with fresh water and a good chick starter. In the first week or so, we like to feed our young a mixture of water with a supplement called Rooster Booster in the ratio of ½ teaspoon Rooster Booster to 1 gallon of water. Your new chicks will need a brooder to stay warm until their down has been replaced by feathers and average night temperatures stay about 65 degrees.
You may cancel your order for a full refund, if cancelled more than 30 days prior to your anticipated ship date. If you cancel your order within 30 days of your ship date, there will be a 50% late cancellation fee, which will be 50% of your original order total, excluding the shipping fee, if applicable. The balance will be promptly refunded.
We are NPIP Certified in the State of North Carolina, meaning our poultry flocks are tested every 6 months and certified free of Pullorum-Typhoid and Avian Influenza.
No Farm Tours
We are very proud of our farm and would love to share it with you, but due to biosecurity concerns, maintaining our NPIP certification, and the safety of visitors and our livestock guardian dogs, we are unable to provide farm tours.